Meet the Team

Meet the Team

Management

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Jim

Founder

Established in 1990, Jim founded Apex Radio Systems.

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Ian

Managing Director

Ian, Managing Director here at Apex Radio Systems is responsible for the day-to-day overseeing of the company activities. He works on developing and implementing new policies, procedures and processes to allow Apex to grow.

Sales

Phil - Sales Team

Phil

Business Development Manager

Phil is our Business Development Manager and has worked in the radio communication industry for over 32 years. Phil is predominantly responsible for Account Management and Business Development throughout the UK.

Helen - Sales

Helen

Senior Sales
Executive

Helen is our Senior Sales Executive and her main responsibilities include managing the sales team, dealing with advanced customer requirements and handling larger projects. Helen has worked at Apex for over 14 years, arriving shortly after finishing her BA(Hons) degree from Leeds Metropolitan University.

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Hayley

Sales Support
Executive

Hayley is our Sales Support Executive. Her responsibilities include assisting with daily enquiries from new and existing customers, handling revenue hires and helping support larger projects within the department. Hayley is also responsible for managing Ofcom within the company, including renewals and new licence applications. Whilst here she successfully completed her Level 2 Customer Service Practitioner Apprenticeship.

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Richard

Senior WatchScheme
Executive

Richard is our Senior WatchScheme Executive and has worked with us for 25 years now. Richard assists in coordinating our WatchScheme portfolio. In addition, Richard also deals with new and existing customer’s WatchScheme enquiries, setting up new schemes, as well as developing and improving our and often upgrading their radio systems.

Marketing

Amy

Amy

Marketing Manager

Amy joined Apex as the Office Manager at our Teesside Depot, during the height of the pandemic to assist in the work demand we were thankfully encountering. Since then has transitioned into the Marketing Manager role to assist in the Sales and Growth of Apex Radio Systems through a number of channels.

Dom - Marketing

Dominykas

E commerce Executive

Dominykas is a Computer Science graduate from Newcastle University specialising in all that is web. “Website is a company’s window to the world” so enhancing user experience on our site is the top priority for him.

Engineers

Sean - Service

Sean

Lead
Engineer

Sean is our Lead Engineer. He is responsible for the specification, design and deployment of more complex radio systems such as our Trbonet systems and the overall engineering support for the company. He is also responsible for the training of technical staff within the company to ensure that Apex can support our customers with the latest radio technology.

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Jake

Radio Systems Engineer

Jake is our Radio Systems Engineer and works with our trainee service technicians on customer sites when installing, commissioning and maintaining equipment. Jake travels around the country often and works on the design, build and consultation of radio systems.

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Conor

Radio Systems Engineer

Conor is our Radio Systems Engineer and works with our trainee service technicians on customer sites when installing, commissioning and maintaining equipment. He is based in our Teesside Depot and works on the design, build and consultation of radio systems.

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Aidan

Junior Service Technician

Aidan is our Junior Service Technician and works from our Teesside Depot. As his role develops Aidan gains valuable experience from the various types of radio systems the company deploys and continues to support. He is also responsible for the management of the short term hire fleet in the Teesside Depot, ensuring that radios and accessories are ready to be sent to customers at short notice in good order.

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Harvey

Junior Service Technician

Harvey is our Junior Service Technician and works from our Teesside Depot . As his role develops Harvey gains valuable experience from the various types of radio system the company deploys and continues to support. He has the additional responsibility of handling logistics within the depot such as sourcing and ordering equipment and identifying appropriate accommodation for overnight stays when required for customer site visits.

Service

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Nicola

Customer Services Supervisor

Nicola is our Customer Service Supervisor and has worked at Apex for over 27 years. As well as assisting with account management, Nicola also takes responsibility for the management and auditing of our company’s ISO 9001:2015 European Quality Standard and other accreditations including Alcumus SafeContractor.

Jackson - Service

Service
Supervisor

Jackson is our Service Supervisor and he started his radio career in 2005 as a technician where he travelled all over the country visiting clients, completing site surveys, and installing radio equipment. He now supervises the Service team based in our Newcastle head office.

Joe - Service team

Joe

Customer Service Technician

Joe is part of our Customer Service Department and is responsible for the preparation of radio equipment and dispatch of sale orders to our customers. Joe is continuously learning new technical skills and is working towards a qualification in Customer Services.

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David

Operations
Controller

David is our Operations Controller. He is responsible for overseeing our stock control & the planning of service jobs within the company including customer site visits.  David is also called upon from time to time to assist in the preparation of Digital Radio Systems for our customers.

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Jack

Customer Service Technician

Jack is our Customer Service Technician and is part of our Service team. His responsibility’s role from sending out radio equipment to customers such as new orders to despatching replacements for units which have gone faulty. Jack is also responsible for our incoming repairs including booking the equipment in and quoting customers for works to be carried out.

Accounts

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Sarah

Financial Controller

Sarah is our Financial Controller here at Apex.  Sarah is a CIMA qualified accountant and is responsible for the management of the accounts department.  Her role includes the preparation of the company’s financial reports, budgets, forecasts, monitoring internal controls and working with management on the strategic growth of the company.

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Kirsty

Credit Controller

Kirsty is our Credit Controller and she manages any outstanding debt of the business and collection of finances from our customers.
Her daily tasks consists of answering customer payment queries, negotiating repayment plans and reconciling customer accounts

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Ellie

Accounts Assistant

Ellie is our Accounts Assistant and her daily tasks include Bank Reconciliation, reconciling customer accounts, corporate customer invoicing and assisting the Financial Controller with month end routines and preparation of the Management Accounts.  Ellie has completed both Level 2 and Level 3 AAT and is currently studying for Level 4 AAT.

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Sophie

Accounts Administrator

Sophie is our Accounts Administrator and is currently studying her Level 2 Business Administration Apprenticeship. Her role includes carrying out day to day tasks such as processing new customer application forms, posting customer receipts, reconciling remittances, reviewing off hires and inputting customer purchase orders.

Admin

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Billie

Office Administrator

Billie is our Office Administrator. Her responsibilities include managing the customer service / admin team, arranging legal arrangements between our customers and Apex, working closely with our suppliers and all other office-based admin tasks. While at Apex, Billie has completed Apprenticeships in Level 2 Business Admin, Level 3 Business Admin & Team Leader / Supervisor.

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Laura

Admin Assistant

Laura has recently joined us an Administration Assistant and she is completing an apprenticeship.
Laura’s tasks include all things customer service related, communicating with our suppliers on a daily basis and handling the incoming parcels of the building.

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Rio

Sales Administrator

Rio is our newest member of the team and has joined us as a Sales Administrator Apprentice. Rio’s role involves despatching customer orders, meeting customer deadlines and ordering in all of our stock with suppliers. Rio takes care of the administration side of our sales department and will always be happy to help!